\n\t\t\t\t\t\t\t\t\tAll products and services marketed by Premium Brands and Solutions are covered by a legal guarantee in accordance with applicable legislation from the date of receipt of the goods.
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Legal guarantees
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Article L217-4 of the Consumer Code
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The seller delivers goods that conform to the contract and is responsible for any lack of conformity existing at the time of delivery.
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It is also responsible for defects in conformity resulting from packaging, assembly instructions or installation when the latter has been entrusted to it by contract or has been carried out under its responsibility.
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Article L217-5 of the Consumer Code
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The property conforms to the contract:\n
1\u00b0 If it is suitable for the use normally expected of a similar item and, where applicable:
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\u2013 if it corresponds to the description given by the seller and possesses the qualities that the latter presented to the buyer in the form of a sample or model;
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\u2013 if it possesses the qualities that a buyer can legitimately expect, taking into account the public statements made by the seller, the producer or their representative, particularly in advertising or labelling;
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2\u00b0 Either if it has the characteristics defined by mutual agreement between the parties or if it is suitable for any particular use sought by the buyer, brought to the attention of the seller and which the latter has accepted.
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Article L217-12 of the Consumer Code
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The action resulting from the lack of conformity is time-barred after two years from the delivery of the goods.
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Article L217-16 of the Consumer Code
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When the buyer requests the seller, within the framework of the commercial warranty granted to him at the time of the acquisition or repair of a movable good, to carry out a repair covered by this warranty, any period of immobilization of at least seven days is added to the remaining term of the warranty.
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This period begins from the date of the buyer’s request for intervention or from the date of taking charge of the repair of the goods in question, if this taking charge is subsequent to the request for intervention.
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Article 1641 of the Civil Code
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The seller is required to guarantee the buyer against hidden defects in the thing sold which render it unfit for the use for which it is intended, or which diminish this use to such an extent that the buyer would not have acquired it, or would have paid only a lower price, if he had known of them.
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Article 1648, paragraph 1, of the Civil Code
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Legal action resulting from latent defects must be brought by the buyer within two years of discovering the defect.
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To benefit from the legal guarantee of conformity or the guarantee against hidden defects, the buyer must contact the customer service of Premium Brands and Solutions via the contact page of their customer area.
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As part of the implementation of these warranties, the terms of support related to the product may vary depending on the agreements between Premium Brands and Solutions and the product manufacturers. Therefore, the buyer may be required to:
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\u2013 return the defective product directly to Premium Brands and Solutions;
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\u2013 Send the product directly to the manufacturer so that they can take care of repairing or replacing the product.
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